Architecting a high-performance digital gateway for Saudi Arabia's Ministry of Interior.
Industry
Public Sector & Sovereign Services (KSA)
Scope of work
Government Infrastructure & Human Experience (HX) Architecture
Duration
3 months
Challange
Fragmented digital infrastructure created navigation fatigue and isolated critical E-services for government employees.
An outdated interface structure and non-linear sitemap hindered user autonomy across internal sectors. The lack of specialized search protocols isolated essential services, while fixed typography and complex layouts failed to meet modern accessibility standards for inclusive governance.
Goal
Build a world-class, accessible gateway for national digital services for employees and their dependants.
The mandate was to redefine the digital vernacular of the Ministry of Interior. The objective: replace structural disarray with a streamlined, accessible intranet and service portal that serves as a singular source of digital truth for the Kingdoms important assets.
Solution
A frictionless, high-prestige portal engineered for universal accessibility.
We executed a complete architectural synthesis to transform complex sovereign resources into a unified digital experience: - Global Benchmarking: Audited international sovereign portals to inform a world-class UI/UX strategy. - Architectural Synthesis: Streamlined the sitemap and navigation hierarchy to eliminate cognitive fatigue. - Inclusive Engineering: Integrated adaptive features like dynamic typography and custom light/dark modes for universal access. - Iterative Validation: Aligned and stress-tested workflows with internal stakeholders to withstand national demand.
